ผู้จัดการฝ่ายความสำเร็จของลูกค้า
รายละเอียดงาน
We are looking for a customer success manager to join our growing team at Salary Hero’s head office in Bangkok. You will be able to form a strong relationship with our customers and support the customer success manager.
We are looking for customer success executive with service-mind, a strong passion, willingness to learn and drive for growth and social impact. Salary Hero’s mission is to bring financial wellness to Thai workers, improving lives through well-designed and fairly priced financial products.
ความรับผิดชอบ
- Communicate/Educate the customer on new product introductions and features to drive optimal product use, able to perform training session independently
- Collaborate with senior stakeholders to develop tailored strategies for customer success, ensuring alignment with customer business goals and long-term retention
- Form and manage relationship, serve as a POC/owner of clients assigned, respond promptly to customer inquiries (B2B)
- Analyze customer data to identify key performance indicators (KPIs), trends, and potential issues, delivering comprehensive reports that inform proactive customer support strategies
- Produce creative and informative content such as FAQs, tutorials, and how-to guides to address common customer queries
- Partner with internal teams, including Sales, Product, Integration to advocate for customer needs and drive cross-departmental solutions that exceed expectations
- Coordinate with related parties to deliver solution, make sure it meets customers’ need and satisfaction and successfully onboard clients
- Take full ownership of the customer journey, ensuring seamless onboarding, engagement, and retention while delivering measurable business outcomes
- Involve in campaign planning strategies by offering conceptual and achievable design solutions
- Serve as a mentor for junior team members, guiding their development and enhancing overall team performance
- Maintain a positive, empathetic, and professional attitude toward customers always
- Know-how of in-house products, bring intelligent and relevant product feedback and recommendations from customers back to the Product Management and other teams
- Support customer success manager on other assigned tasks
Qualification
- 2+ years in customer success, customer service, account management, sales, or consulting
- Curious, passionate, authentic, and accountable
- Solid communication and people skills, cross-functional & cross-cultural
- Detail-oriented, strategic thinker, problem solver
- Obsessed with getting to the root cause of problems
- Have service mind, sense of ownership & can-do attitude
- Proficient in Microsoft Office – particularly Excel
- Native Thai, intermediate English
- Nice to have: experienced with SaaS, Jira tool, Canva
สิ่งที่เรานำเสนอ
นอกเหนือจากค่าตอบแทนที่แข่งขันได้ซึ่งเป็นผู้นำในตลาดแล้ว ซาลารี ฮีโร่ ยังมอบสวัสดิการที่แข่งขันได้ในระดับสากล ซึ่งสอดคล้องกับค่านิยมของเราที่ว่าพนักงานสมควรได้รับการปฏิบัติอย่างดีที่สุด.
- โบนัสตามผลงาน
- วันลาพักร้อนไม่จำกัด
- Flexible working environment with “working from home” optionality
- Comprehensive health insurance and personal accident insurance
- การสมทบกองทุนสำรองเลี้ยงชีพ
- Half-day Friday’s every calendar month
- Monthly “wellness budget” of THB 1,000 (eg. gym, spa trips)
- Annual “development budget” of THB 15,000 (eg. learning a new language, coding course, scrummaster training)
- งานนอกสถานที่ประจำปีของบริษัทและงานสังสรรค์หลายรายการ
