Support Engineer
Support Engineer Job description
As a Support Engineer, you will own complex operational tasks, troubleshoot intricate system issues, and contribute to process improvements across our fintech ecosystem. You are the go-to person for operational excellence and a key link between technical teams and business users.
Salary Hero’s mission is to provide well-designed and fairly priced financial products, to those people who need it the most.
Key Reponsibilities:
- Troubleshoot and resolve complex production issues, including system outages and integration errors.
- Identify root causes, implement preventive solutions, and track recurring issues.
- Collaborate with development, QA, and business teams to improve system reliability and optimize workflows.
- Assist with deployment, environment setup, and release management.
- Document processes, maintain runbooks, and update technical guides.
- Drive operational improvements by identifying gaps, suggesting enhancements, and implementing changes.
- Support internal teams and customers in resolving critical technical issues.
Qualifications:
- Experience: 3-year in IT operations, production support, or enterprise application support.
- Hands-on experience in troubleshooting, monitoring tools, and incident management.
- Technical Skills:
- Proficient in SQL and NoSQL for data querying and manipulation.
- Experience in MS Excel; able to use advanced functions and perform data analysis.
- Familiarity with system monitoring tools (e.g., Greylog) is a plus.
- Strong analytical and problem-solving skills.
- Good communication and collaboration skills with technical and non-technical stakeholders.
- Attention to detail and ability to manage multiple tasks simultaneously.
What we offer:
In addition to market leading competitive compensation, Salary Hero provides globally competitive benefits, consistent with our values that employees deserve to be treated.
- Performance-based bonus
- Unlimited holiday allowance
- Hybrid working environment
- Comprehensive health insurance and personal accident insurance
- Provident fund matching
- Half-day Friday’s every calendar month
- Monthly “wellness budget” of THB 1,000
- Monthly “team budget” of THB 1,500 (e.g. team dinner, gym, spa trips)
- Annual “development budget” of THB 15,000 (eg. learning a new language, coding course, scrum-master training)
- Annual company off-site and multiple social events
Send your resume at [email protected]
