{"id":1195,"date":"2026-08-24T04:54:03","date_gmt":"2026-08-24T04:54:03","guid":{"rendered":"https:\/\/salary-hero.com\/?post_type=career&#038;p=1195"},"modified":"2026-08-24T04:56:44","modified_gmt":"2026-08-24T04:56:44","slug":"customer-success-manager","status":"publish","type":"career","link":"https:\/\/salary-hero.com\/ms\/career\/customer-success-manager\/","title":{"rendered":"Pengurus Kejayaan Pelanggan"},"content":{"rendered":"<h3><strong>Perihalan kerja<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p>Kami sedang mencari pengurus kejayaan pelanggan untuk menyertai pasukan kami yang sedang berkembang di ibu pejabat Salary Hero di Bangkok. Anda akan dapat menjalinkan hubungan yang kukuh dengan pelanggan kami dan menyokong pengurus kejayaan pelanggan.<\/p>\n<p>Kami sedang mencari eksekutif kejayaan pelanggan yang berorientasikan perkhidmatan, mempunyai minat yang mendalam, kesanggupan untuk belajar dan dorongan untuk berkembang serta memberi impak sosial. Misi Salary Hero adalah untuk membawa kesejahteraan kewangan kepada pekerja Thai, meningkatkan kehidupan melalui produk kewangan yang direka bentuk dengan baik dan berharga adil.<\/p>\n<p>&nbsp;<\/p>\n<h3><\/h3>\n<h3><strong>Tanggungjawab<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>Berkomunikasi\/Mendidik pelanggan mengenai pengenalan produk baharu dan ciri-cirinya untuk mendorong penggunaan produk yang optimum, serta mampu melaksanakan sesi latihan secara berdikari<\/li>\n<li>Bekerjasama dengan pihak berkepentingan kanan untuk membangunkan strategi yang disesuaikan bagi kejayaan pelanggan, memastikan penjajaran dengan matlamat perniagaan pelanggan dan pengekalan jangka panjang<\/li>\n<li>Bentuk dan urus hubungan, bertindak sebagai POC\/pemilik bagi pelanggan yang ditugaskan, serta balas pertanyaan pelanggan (B2B) dengan segera.<\/li>\n<li>Analisis data pelanggan untuk mengenal pasti petunjuk prestasi utama (KPI), trend, and potensi isu, serta menyampaikan laporan komprehensif yang memaklumkan strategi sokongan pelanggan secara proaktif.<\/li>\n<li>Hasilkan kandungan yang kreatif dan bermaklumat seperti Soalan Lazim (FAQ), tutorial, and panduan cara guna untuk menjawab pertanyaan biasa pelanggan.<\/li>\n<li>Bekerjasama dengan pasukan dalaman, termasuk Jualan, Produk, dan Integrasi untuk mengetengahkan keperluan pelanggan serta memacu penyelesaian merentas jabatan yang melebihi jangkaan<\/li>\n<li>Penyelarasan dengan pihak berkaitan untuk menyampaikan penyelesaian, pastikan ia memenuhi keperluan dan kepuasan pelanggan serta berjaya mendaftarkan pelanggan.<\/li>\n<li>Ambil pemilikan penuh ke atas perjalanan pelanggan, memastikan proses pendaftaran, penglibatan, dan pengekalan yang lancar sambil menyampaikan hasil perniagaan yang boleh diukur.<\/li>\n<li>Terlibat dalam strategi perancangan kempen dengan menawarkan penyelesaian reka bentuk yang konseptual dan boleh dicapai<\/li>\n<li>Berkhidmat sebagai mentor untuk ahli pasukan junior, membimbing perkembangan mereka dan meningkatkan prestasi keseluruhan pasukan<\/li>\n<li>Sentiasa kekalkan sikap positif, berempati, and profesional terhadap pelanggan<\/li>\n<li>Kepakaran produk dalaman, membawa maklum balas dan cadangan produk yang pintar serta relevan daripada pelanggan kembali kepada Pengurusan Produk dan pasukan lain<\/li>\n<li>Menyokong pengurus kejayaan pelanggan untuk tugasan lain yang diberikan<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Kelayakan<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>2+ tahun dalam kejayaan pelanggan, perkhidmatan pelanggan, pengurusan akaun, jualan, atau perundingan<\/li>\n<li>Ingin tahu, bersemangat, tulen, dan bertanggungjawab<\/li>\n<li>Komunikasi yang mantap dan kemahiran insaniah, merentas fungsi &amp; merentas budaya<\/li>\n<li>Berorientasikan perincian, pemikir strategik, penyelesai masalah<\/li>\n<li>Taksub untuk sampai ke akar umbi masalah<\/li>\n<li>Mempunyai minda perkhidmatan, rasa tanggungjawab &amp; sikap boleh lakukan<\/li>\n<li>Mahir dalam Microsoft Office \u2013 terutamanya Excel<\/li>\n<li>Bahasa ibunda Thai, Bahasa Inggeris pertengahan<\/li>\n<li>Baik jika ada: berpengalaman dengan SaaS, alat Jira, Canva<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Apa yang kami tawarkan<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p>Sebagai tambahan kepada pampasan kompetitif yang menerajui pasaran, Salary Hero menyediakan faedah yang kompetitif di peringkat global, selaras dengan nilai kami bahawa pekerja layak dilayan dengan baik.<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Bonus berasaskan prestasi<\/li>\n<li>Elaun cuti tanpa had<\/li>\n<li>Persekitaran kerja yang fleksibel dengan pilihan \u201cbekerja dari rumah\u201d<\/li>\n<li>Insurans kesihatan komprehensif dan insurans kemalangan peribadi<\/li>\n<li>Padanan dana simpanan pekerja<\/li>\n<li>Separuh hari pada setiap hari Jumaat dalam setiap bulan kalendar<\/li>\n<li>\u201cBelanjawan kesihatan\u201d bulanan sebanyak THB 1,000 (cth. gim, lawatan spa)<\/li>\n<li>\u201cBajet pembangunan\u201d tahunan sebanyak THB 15,000 (cth. belajar bahasa baru, kursus pengaturcaraan, latihan scrummaster)<\/li>\n<li>Acara luar tapak syarikat tahunan dan pelbagai acara sosial<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Job description &nbsp; We are looking for a customer success manager to join our growing team at Salary Hero&#8217;s head office in Bangkok. You will be able to form a strong relationship with our customers and support the customer success manager. We are looking for customer success executive with service-mind, a strong passion, willingness to [&hellip;]<\/p>\n","protected":false},"featured_media":534,"parent":0,"template":"","meta":{"_acf_changed":false},"career-category":[19],"class_list":["post-1195","career","type-career","status-publish","has-post-thumbnail","hentry","career-category-customer-success"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Success Manager | Salary Hero<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/salary-hero.com\/ms\/career\/customer-success-manager\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success Manager | Salary 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